Smart home apps are an important interface through which users manage devices and configure services. Users’ continuance intention may be associated with different combinations of experiential attr...
<p><strong>Tác giả:</strong> Xinyue Qi, Lin Fan, Fan Wu</p>
<p>Smart home apps are an important interface through which users manage devices and configure services. Users’ continuance intention may be associated with different combinations of experiential attributes. This study used a mixed-methods approach combining online review mining, PLS-SEM, and fsQCA. We extracted eight experiential attributes from 3,667 reviews and examined their relationships with user satisfaction and continuance intention using 553 survey responses. PLS-SEM showed that system...</p>
<p>📄 DOI: <a href="https://doi.org/https://doi.org/10.1038/s41598-026-75461-9" target="_blank" rel="noopener">https://doi.org/10.1038/s41598-026-75461-9</a></p>
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