Rapid e-commerce growth has intensified competition in the express mail industry, making the working capacity of Sales Department staff decisive for the competitive position of the Hanoi branch of...
<p><strong>Tác giả:</strong> Dinh Huu Hung</p>
<p>Rapid e-commerce growth has intensified competition in the express mail industry, making the working capacity of Sales Department staff decisive for the competitive position of the Hanoi branch of Vietnam Express Mail Service Corporation. Using desk research - synthesizing, analyzing, evaluating, and comparing secondary data within a Knowledge-Skill-Attitude (KSA) competency framework - this study systematizes the underlying theory, assesses the current situation, and proposes solutions. The...</p>
<p>📄 DOI: <a href="https://doi.org/https://doi.org/10.62225/2583049x.2026.6.5.7067" target="_blank" rel="noopener">https://doi.org/10.62225/2583049x.2026.6.5.7067</a></p>
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